Privacy Policy
Last Updated: 10.10.2026
1. Who We Are
CodeCraft is operated by CODEGENIX LTD (Company Number 16808123), a company registered in the United Kingdom with registered office at Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF. We are the controller of the personal data described in this policy. You can reach us at support@codecraft.expert.
2. Information We Collect
This is everything we collect, when, and why:
| What | When | Why |
|---|---|---|
| Name, email address and a password (stored only as a one-way hash) | When you create an account | To run your account and sign you in |
| Project briefs, requirements, generated code and specialist comments | When you create a project or request a specialist | To quote, generate and review your project |
| Voice conversation (Voice Mode only) | When you choose to describe a project by voice | Turned into a written project brief by our voice AI provider |
| Cardholder name, card details and billing address, country and postcode | At checkout | Passed to our payment processor to take the payment; we store only the payment status, amount, currency and reference |
| Credit balance, purchases and credit transactions | When you buy or spend credits | To keep your balance and purchase history, and for our accounting records |
| Name, email, subject and message | When you use the contact form or write to support | To answer you |
| Name, email, expertise, experience, portfolio and GitHub links, hourly rate, availability and time zone | When you apply to become a specialist | To review your application and, if accepted, to work with you |
| IP address and the country it resolves to | At sign-up and checkout | To refuse sign-ups and payments from the countries listed in our Terms and to prevent fraud |
| Pages visited and clicks | Only if you switch Analytics on in the cookie banner | To understand how the site is used |
We do not ask for a username, company name, phone number or identity documents, and we do not buy data about you from anyone.
3. How We Use Your Information
- To provide the Service (contract): run your account, quote and build your projects, handle specialist requests, keep your credit balance
- To take payments and keep records (contract and legal obligation)
- To answer you (legitimate interest): support and contact-form messages
- To prevent fraud and enforce our Terms & Conditions (legitimate interest and legal obligation): sign-up and checkout country checks
- To understand how the site is used (consent): analytics, only if you switch it on
We send service emails only (account, sign-in and password messages, and replies to you). We do not send marketing emails.
4. Code Privacy
Your briefs and code are confidential. They are used only to deliver your project; they are not shared with other clients or reused for other projects, and we do not use them to train AI models. Specialists who review a project are bound by the confidentiality rules in our Specialist Terms & Conditions.
5. Who Processes Your Data
We share data only with service providers that process it for us, by category:
- Hosting and database providers: all service data
- Payment processor: card and billing details at checkout
- Email delivery provider: your email address and the messages we send you
- AI model provider: the text of your project brief, to produce the estimate
- Voice AI provider: your voice conversation, only if you use Voice Mode
- Product analytics provider: pages visited and clicks, only if you switch Analytics on
- Specialists: the project they are asked to review
We may also disclose data where the law requires it, and to a buyer of our business, who would be bound by this policy.
6. Data Security
- Data travels over HTTPS (TLS); our database provider encrypts stored data at rest
- Passwords are stored only as a one-way hash
- Admin areas are restricted to staff accounts by role
- Automated alerts on suspicious sign-ups and payment activity
If a data breach puts your rights at risk, we will tell the supervisory authority within 72 hours and inform you without undue delay.
7. Your Rights and Choices
Under UK and EU data protection law (UK GDPR and GDPR) you have the right to access, correct, delete and export your data, to restrict or object to processing, and to withdraw consent at any time. More detail is on our GDPR Compliance page.
Account deletion and data export are self-service from Dashboard → Settings → Privacy & Data. You can also write to support@codecraft.expert; we answer within 30 days. You may complain to the UK Information Commissioner's Office or to the data protection authority where you live.
Do Not Track: if your browser sends a Do Not Track signal, analytics stays off even if you accept it in the cookie banner.
8. International Data Transfers
Our hosting, database and other providers may process data outside the UK and EEA, including in the United States. Where they do, the transfer is covered by the UK International Data Transfer Agreement or Addendum, EU Standard Contractual Clauses, or an adequacy decision.
9. Data Retention
We keep account and project data while your account is open. When you delete your account (Dashboard → Settings → Privacy & Data) it is removed at once; a deletion requested by email is done within 30 days. Encrypted backups are rotated out within 30 days of deletion. Payment records are kept for as long as accounting law requires.
10. Children's Privacy
The Service is for adults (18+, see our Terms & Conditions). We do not knowingly collect data from children; if you believe we have, contact us and we will delete it.
11. Cookies
The cookies we set, what they do and how long they last are listed in our Cookie Policy.
12. Changes to This Policy
We will announce material changes by email or on the Service before they take effect. The date at the top shows when this policy last changed.
13. Contact Information
For privacy questions and requests:
CODEGENIX LTD
Company Number: 16808123
Registered address: Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
Email: support@codecraft.expert