Payment Policy

Last Updated: 10.10.2026

1. About This Policy

This policy explains how payments for CodeCraft are taken. The seller is CODEGENIX LTD (Company Number 16808123), a company registered in the United Kingdom with registered office at Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF.

2. Payment Methods

• Visa credit and debit cards
• Mastercard credit and debit cards

3. How Card Payments Are Handled

• You enter your card details in our checkout; they are passed straight to our payment processor and we do not store them. We keep only the payment status, amount, currency and the processor's payment reference.
• Payment pages are served over HTTPS (TLS)
• Your bank may ask you to confirm the payment with 3-D Secure

By paying you confirm you are authorised to use the card and authorise us to charge the amount shown.

4. Pricing and Currency

You pay in the currency you select. Prices can be shown and charged in: Euro (EUR), US Dollar (USD), Saudi Riyal (SAR), Moroccan Dirham (MAD), Canadian Dollar (CAD), Sri Lankan Rupee (LKR), Azerbaijani Manat (AZN), Kazakhstani Tenge (KZT), Chilean Peso (CLP), Papua New Guinean Kina (PGK), Japanese Yen (JPY), Turkish Lira (TRY). Prices in other currencies are converted from euros at live exchange rates refreshed once every 24 hours (if the rate service is unavailable, the last rates we received stay in use). The same rates set both the price shown and the amount charged. Your card issuer may still apply its own fee if your card is denominated in a different currency again. Price changes never affect credits you have already bought.

5. Credits

• Credits are bought in advance. At the Starter rate 10 credits cost €1 (500 credits for €50); larger bundles and larger custom top-ups lower the price per credit. What a project costs in credits depends on its size, features and technologies, and is quoted before anything is charged.
• Credits are taken from your balance when you confirm a project quote or a specialist request, never before. Nothing else is charged.
• Credits are non-transferable and do not expire
• A custom top-up can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate
• Unused credits are refundable if you ask within 14 days of buying them. Credits already spent on a project or a specialist request are not refundable. Credits never expire, so unspent credits stay in your balance after the 14 days. See our Refund Policy.

6. Purchase Records

Every purchase and every credit movement is listed in your account under Dashboard → Credits → History, and your payments are listed on the Invoices page of your account.

7. Failed Payments

If a payment fails or is declined, checkout tells you so on screen, no credits are added and nothing is charged. You can try again with the same or another card.

8. Fraud Prevention

• We do not accept payments with a billing address in the countries listed in our Terms & Conditions
• Suspicious payments may be held or refused
• We may ask you to confirm your identity before processing a payment we believe may be fraudulent

9. Chargebacks and Disputes

Please contact us before starting a chargeback; we will work to resolve payment issues quickly. Accounts with chargebacks may be suspended while the chargeback is resolved, and we may dispute chargebacks we believe are unwarranted.

10. Contact Information

For payment questions: