Effective Date: November 20, 2025 | Last Updated: November 20, 2025

About This Policy

This Payment Policy explains how CODEGENIX LTD processes payments for CodeCraft services. We are committed to providing secure, transparent, and compliant payment processing for all our customers.

Company Details:
CODEGENIX LTD
Company Number: 16808123
Registered Address: Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF

Payment Methods

We accept the following payment methods:

• Visa - Credit and debit cards
• Mastercard - Credit and debit cards

Payment Processing

All payments are processed securely through our payment service providers:

• Credit card payments are processed through certified PCI DSS Level 1 compliant payment processors
• We do not store your full card details on our servers
• All payment information is encrypted using industry-standard SSL/TLS encryption
• Transactions are protected by 3D Secure authentication when required

By providing payment information, you authorize us to charge the specified amount for the services you have selected.

Pricing and Currency

• All prices are displayed in Euros (EUR) unless otherwise stated
• Prices include applicable VAT where required
• We reserve the right to change our prices at any time
• Price changes will not affect existing orders or credit purchases
• The price charged will be the price displayed at the time of purchase

Credit-Based System

CodeCraft operates on a credit-based payment model:

• Credits are purchased in advance and used to pay for services
• Different project types require different credit amounts
• Credits are non-transferable and non-exchangeable
• Credits do not expire unless your account remains inactive for 12 months
• Unused credits may be refunded within 14 days of purchase (subject to our Refund Policy)

Billing and Invoices

For your convenience and record-keeping:

• You will receive an email receipt for all credit purchases
• Invoices are available in your account dashboard
• VAT invoices are provided for EU business customers upon request
• All invoices include our company details and VAT number where applicable

Payment Authorization

When you make a payment:

• You confirm that you are authorized to use the payment method
• You confirm that sufficient funds are available
• You authorize us to charge the specified amount
• You agree to our Terms and Conditions

Failed Payments

If a payment fails:

• You will be notified immediately via email
• Your order will not be processed until payment is successful
• You may retry the payment with the same or different payment method
• We reserve the right to suspend services for accounts with repeated failed payments

Security and Fraud Prevention

To protect you and our business:

• We employ advanced fraud detection systems
• Suspicious transactions may be held for verification
• We may request additional identity verification for large purchases
• We comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations
• We reserve the right to refuse any transaction we believe to be fraudulent

Chargebacks and Disputes

In case of payment disputes:

• Please contact our support team before initiating a chargeback
• We will work to resolve any payment issues quickly and fairly
• Chargebacks may result in service suspension pending investigation
• We reserve the right to dispute unwarranted chargebacks
• Chargeback fees may be passed on to the customer if the chargeback is found to be invalid

Data Protection and Privacy

Your payment data is protected:

• We comply with GDPR and UK data protection laws
• Payment information is processed in accordance with our Privacy Policy
• We only share payment data with authorized payment processors
• Card details are tokenized and never stored in plain text
• You can request deletion of your payment data (subject to legal retention requirements)

Taxes and VAT

Tax handling:

• UK VAT is applied to UK customers at the current rate
• EU customers may be subject to VAT based on their location
• Business customers can provide their VAT number for reverse charge mechanism
• Prices displayed include VAT where applicable
• You are responsible for any additional taxes in your jurisdiction

Changes to Payment Policy

We may update this Payment Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For payment-related questions or issues:

Email: payments@codecraft.expert
Support Hours: Monday-Friday, 9 AM - 6 PM GMT
Company: CODEGENIX LTD (Company Number: 16808123)