Effective Date: November 20, 2025 | Last Updated: November 20, 2025
Cancellation Overview
CodeCraft understands that circumstances change. This policy outlines how you can cancel projects and orders, along with any applicable terms and conditions.
Project Cancellations
AI Code Generation:
- Cancel anytime before generation starts
- Full credit refund if not processed
- 50% refund if generation in progress
- No cancellation after code is generated
Expert Review Service:
- Cancel within 30 minutes: Full refund
- Cancel before expert assignment: Full refund
- After assignment: 50% cancellation fee
- No cancellation once review begins
Rush Delivery Projects:
- Cancel within 1 hour: Full refund
- No cancellation once processing starts
- Rush fees non-refundable after processing begins
How to Cancel
Online Cancellation:
- Log into your dashboard
- Navigate to Projects
- Select "Cancel Project" option
- Confirm cancellation
- Receive confirmation email
Email Cancellation:
- Send request to payments@codecraft.expert
- Include project ID
- State reason (optional)
- Confirmation within 24 hours
Support:
- Available Monday-Friday, 9 AM - 6 PM GMT
- Have account details ready
Cancellation Deadlines
Service-specific deadlines:
- Standard Projects: Before generation starts
- Rush Projects: Within 1 hour of creation
- Professional Projects: 48 hours notice required
- Custom Features: Setup fees non-refundable
Cancellation Fees
Fees may apply based on timing:
- 0-30 minutes: No fee
- 30 minutes - 2 hours: 25% fee
- 2-24 hours: 50% fee
- After generation starts: No cancellation
- Work in progress: Based on completion percentage
Account Closure
To close your CodeCraft account:
- Cancel all active projects first
- Download any needed code
- Use or transfer remaining credits
- Request data export if needed
- Email closure request to support
- Account deleted after 30 days
Note: Account closure is permanent and cannot be reversed.
Reactivation
After cancellation:
- Projects: Contact support to reactivate
- Previous settings preserved
- Credits remain valid (never expire)
- Project history maintained
- Same login credentials
- New member benefits may not apply
Exceptions
Cancellations not permitted for:
- Completed and delivered code
- Downloaded projects
- Consumed credits
- Completed expert reviews
- Projects older than 30 days
- Special promotional offers (terms may vary)
Dispute Resolution
If you disagree with a cancellation decision:
- Contact support within 7 days
- Provide project details and reason
- Management review within 48 hours
- Final decision communicated
- Escalation to senior management available
Contact for Cancellations
For cancellation assistance:
Email: payments@codecraft.expert
Support Hours: Monday-Friday, 9 AM - 6 PM GMT
⚠️ Emergency cancellations outside business hours: Email with "URGENT" in subject line